If you are having difficulty purchasing, downloading or installing the game, please check the following items:
- Device Model: Never Alone: Ki Edition is compatible with iPhone 5s and later, iPad Air and later, iPad Mini 2 and later and iPod Touch (6th generation). For a detailed list of supported devices and instructions on how to determine your device model, please see this article.
- Operating System Version: In addition to being one of the supported models noted above, your device must also be running iOS version 8.0 or later. To determine your operating system version, go to Settings > General > About on the device. If your device is not running version 8.0 or later, please upgrade to the latest version of iOS available for your device.
- Available Storage: The game requires approximately 750MB of available storage for the initial installation. You can see how much storage you have available using iTunes or by going to Settings > General > Storage & iCloud Usage on your device. Delete unused apps or files to free up storage.
- WiFi Connection: Because the game is over 100MB in size, an active WiFi connection (NOT just a cellular connection) is required to install the game from the App Store. If WiFi is not currently available, try purchasing or downloading the game later when you are connected to WiFi. NOTE: once the game is installed, you may play without an Internet connection, though an active connection (WiFi or cellular) is required to download or share the Cultural Insight Videos that are unlocked during gameplay.