Why are my Cultural Insight videos not playing?

Steam / Mac / PC 

If you have sound but see a black screen when attempting to watch the Cultural Insight videos, you can update/re-install LAV filters and make sure they are associated with MP4 files.

They are included in the game folder and you can find them here on your machine:

C:\Program Files (x86)\Steam\steamapps\common\NeverAlone\Codecs


If this folder is empty, please reinstall the game (by verifying your game cache in Steam) or install the most reversion yourself by following this link: 


Run the .exe and restart your computer. The Cultural Insight videos should play correctly. 

If the problem persists, please email



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