We have had a few reports of users having issues with save files on XBox One. This is potentially due to a few issues:
- Asynchronous errors between the local save and Microsoft cloud save storage
- It is possible that connectivity issues on XBox Live are causing issues during file save transfers.
- Players signed in with multiple profiles
- In the event of a local co-op session, the game will save to the account that initiates the game session. If you sign in and initiate a game session with a different profile, it will have a different saved game path.
We have also had a few instances where achievements aren't unlocking. The achievements are unlocked locally, and then verified and synced with XBox Live. Sometimes a timeout may occur. Closing and restarting the application should in most cases solve this issue.
If you are still having trouble, please contact firstname.lastname@example.org