Never Alone Customer Support
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FAQ and Troubleshooting
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Mobile: Never Alone: Ki Edition
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Upgrading phones and transferring game data iOS / Android
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What languages are supported in the Ki Edition?
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How do I play the game? How do I control my character?
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iOS: I cannot purchase/download/install the game from the App Store
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iOS: Is the Ki Edition compatible with my device?
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What Controllers work with Never Alone: Ki Edition?
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Android: Why doesn't the game work on my phone?
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Upgrading phones and transferring game data iOS / Android
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FAQ - General
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What is Never Alone?
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What platforms are currently supported for Never Alone? Where can I buy it?
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Why can't I get the game in my region?
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Where is that owl?! (Cultural Insight locations)
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Why is my controller not working? (Android TV, PC, Mac, Linux)
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Where can I find the soundtrack?
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Can I stream Never Alone?
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Parents and Teacher's Guide
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What is Never Alone?
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PC FAQ
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I downloaded Never Alone from your website store but the link no longer works. What do I do?
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System requirements [2016]
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Why is my game crashing after launch? (Game loads black screen and crashes or Never Alone.exe has stopped responding)
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Why are my Cultural Insight videos not playing?
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Prevent Controlling Both Characters
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PC Troubleshooting & FAQ
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I downloaded Never Alone from your website store but the link no longer works. What do I do?
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Playstation 3 Playstation 4, Xbox One, and Xbox One FAQ
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Mac FAQ
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Linux FAQ
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Archived Troubleshooting
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Parents & Teachers
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Teacher Resources
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Parent Resources
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Patch Notes
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Patch Notes
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Archived Patch Notes
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